Terms And Conditions

Cancellation And Refund Policy

Tickets can be rebooked to another departure time up to 6 hours prior to departure by clicking the link on the ticket mail. 
Tickets can be cancelled up to 6 hours prior to departure on www.shuttler.ch. For cancellations on credit cards a 10.- Fr. fee is applied. 

Luggage Policy

Included in the travel price is:

-one piece of hand luggage with a maximum size of 42 * 30 * 18 cm and a maximum weight of 7 kg.
-one travel bag with a maximum size of 50 * 30 * 80 cm and a maximum weight of 20 kg.

For further and larger items of baggage, such as large instruments, skis, surfboards or golf equipment, are charged with a fee of CHF 10.- per bag is charged. These will only be carried if there is space available.


Onboarding Policy

Please be at the departure station 5 minutes prior to departure.

You can contact your vehicle driver on +41 44 552 08 07. Please type in the vehicle number of your trip. 


Other Terms

The full terms and conditions can be found at www.shuttler.ch/gtc

Other terms

Freight Terms

Freight Terms and Conditions

PLEASE BE AT THE STOP AT LEAST 5 MIN PRIOR TO DEPARTURE

YOU HAVE TO BE AT THE STOP 15 MINUTES BEFORE THE SCHEDULED BUS DEPARTURE TIME. THE RECEPIENT HAS TO BE AT THE ARRIVING DESTINATION 15 MINUTES BEFORE THE SCHEDULED BUS ARRIVAL TIME.

PLEASE PRINT TWO (2) COPIES OF THIS WAYBILL. BRING YOUR COPIES TO THE AGENT/DRIVER.